We read every email
Beamaze Studio · support@beamaze.in
There is one address for everything — help, bugs, billing questions and data deletion. Writing from the email address you signed in with helps us find your account faster.
Something is broken
A look failed to generate, credits were deducted unexpectedly, or the app is misbehaving. Tell us what you did and what happened.
Report a problemCredits & purchases
Questions about a credit pack, a charge, or a refund. Purchases run through Google Play or the App Store, so please include the order number from your receipt if you have it.
Ask about creditsDelete my data
You can delete your account, photos and looks from Account settings in the app. If you would rather we did it, email us from your account address.
Request deletionGet the app
LOOM is on Google Play for Android. The iPhone version is with Apple for review and will be on the App Store shortly.
Get it on Google PlaySend us a message
This form opens your email app with the message ready to send — nothing leaves your device until you send it yourself.
Before you write
Which photos work best?
One clear, full-length photo of you in reasonable light, with the whole outfit visible. Blurry, cropped or very dark photos give weaker results.
What a generated look is — and is not
LOOM produces a generated image, not a measurement. Fabric, fit and colour can differ from the physical garment, so treat a look as a visual guide rather than a substitute for trying something on.
Response times
Beamaze Studio is a small operation. We answer as quickly as we reasonably can, and data-deletion requests are handled as a priority.