Beamaze · LOOM · Account

Delete your account

LOOM · an independent app published under the Beamaze name

You can delete your LOOM account and the data attached to it at any time. There are two ways to do it — one inside the app, and one that works even if you have already uninstalled it.

How to request deletion

If you still have the app

1. Open LOOM.
2. Go to Account settings.
3. Tap Delete account.
4. Confirm when asked.

This removes, from our servers, your photos, your generated looks and videos, your generation history and your sign-in account.

If you have uninstalled the app

You do not need to reinstall anything, and you do not need to sign in.

1. Email support@beamaze.in.
2. Send it from the email address you signed in with — that is how we identify your account.
3. Ask us to delete your account and data.

If you would rather write the email yourself, send it to support@beamaze.in with a subject line such as “Delete my LOOM account and data”.

What is deleted

• The photos you added. The photo of you, and any item photos you took.
• The looks LOOM generated for you, as stored on our servers. Looks already saved on your phone stay there until you delete them in the app or uninstall LOOM.
• Your account record. Your email address and your account identifier.

When files are deleted from our active storage, earlier versions may remain temporarily in our storage backups. These versions become eligible for automatic removal after 30 days. Actual removal may take longer because storage lifecycle processing is asynchronous. Some database backup records may remain for up to 35 days. Our AI processing provider, WaveSpeedAI, may keep records of past requests under its own policies.

What is kept, and for how long

• Credit and purchase records. We keep your credit transaction record — the credits you were granted or purchased and how they were spent — so balances and purchases remain accounted for, and for as long as our legal, tax and accounting obligations require.
• One-time offer records. We keep an irreversible cryptographic fingerprint of the sign-in identity that claimed our one-time introductory credit offer, with the date it was claimed, for up to 24 months, so the same person cannot claim a one-time offer repeatedly. It cannot be reversed to recover your email address or your account, and it is not linked to any other information about you. We also keep a short-lived count of daily free generations against that same fingerprint for up to 30 days. We do not use device identifiers, advertising identifiers or hardware fingerprinting for this purpose.
• Anonymised safety statistics. If you ever reported a generated result, a plain anonymised statistic from that report may be kept — only the reason category and the type of result. It carries no link to your account, none of your photos, and nothing you wrote, and it cannot be traced back to you.

We never store your card details. Payments are processed by Google Play or the App Store, so those details do not reach us and there is nothing of that kind for us to delete.

Deleting a single look instead

If you only want to remove one image rather than your whole account, you can delete individual looks at any time in My Looks, inside the app. Today this removes the look from your device; copies on our servers are removed when you delete your account. Deleting an individual look from our servers will become available after an upcoming update to the app and our servers. Your account stays as it is.

Questions

Anything about deletion, or about what we hold: support@beamaze.in. Our Privacy Policy sets out what LOOM collects and why.